Customer Success Account Manager
2 months ago
  • Domain IT Software
  • Availability Full-time
  • Experience Entry Level
  • Type of contract Indeterminate term
  • Location Bucharest
  • Salary To be determined

Opportunity for students and recent graduates!

Start date: September 2021

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

 

We are looking for candidates that have the following qualities:

  • Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay focused on our customers' satisfaction while operating in a highly-collaborative and global organization.
  • Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
  • Customer Obsessed: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
  • Diverse & Inclusive: You don't just value differences, you seek them out and invite them in.

This role is part of our global graduate program Microsoft Aspire Experience.


Responsibilities

Customer Success Account Manager

Overview

 

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes. 

As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!

 

Responsibilities

  • Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions. ​
  • You will partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads. 
  • You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. ​
  • The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.


Qualifications

To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months (graduation between September 2020-September 2021 or onwards).

 

Role-specific qualifications:

  • Ability to deal with ambiguity, analytical problem solving, and leadership capability
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships
  • Seeks opportunities to drive Microsoft Services business results by collaborating with multiple team members
  • Product and technology expertise - A passion for technology and working with customers
  • Need to be willing to travel 50-90% due to customer requirements for onsite service. Travel may be reduced due to local or national public health and safety standards.


Qualifications

  • Bachelor's or Master's degree in Information Technology and Information Systems, Computer Science, Information Science, Computer Engineering
  • Microsoft Product Certification, MCSE or other technical certifications preferred 
  • Fluency in local langauge and English
  • Passion for technology and working with customers 
  • Ability to manage executive relationships, both internally and with customers, to create business transformation 
  • Excellent communication skills and superior customer-service skills desired 
  • Ability to work independently with minimal management supervision and as part of regional/virtual teams 


Preferred knowledge:

  • Windows Server Networking
  • Database Concepts
  • Programming Principles
  • Algorithms
  • Logic & Computation
  • Data Structures
  • Web Database Development
  • Database Modeling Concepts
  • Testing, Analysis, and Verification

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.


VALUES
  • Customer Focus
  • Innovation
  • Continuous Learning
  • Growth Mindset
  • Making a difference
PERKS
  • Health Insurance
  • Well-being programs
  • Global Career Oportunities
  • Annual Performance Bonus
  • Work with various clients, sectors & countries
RECRUITMENT PROCESS
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